We're excited to introduce a new resource for BTI customers: the Service Help Line, along with the experienced technician behind it, Ryan Jack.
Ryan has joined us as BTI’s new Machine Monitoring Specialist, bringing with him more than 25 years of experience as a John Deere Service Technician. Simply put, Ryan knows our machines, and he knows how important it is to find answers quickly for our customers.
In his new role, Ryan will help troubleshoot machine issues over the phone while also monitoring equipment to help everyone stay one step ahead of potential problems.
For our customers, that means an experienced set of eyes keeping watch, another knowledgeable resource when questions arise, and another layer of support focused on one thing: keeping farmers running.
We’re proud to have Ryan bring his years of experience to this new role, and we’re excited for our customers to get to know him.
